What will change for returns?
After careful consideration, and to reflect changes in the industry and shopping habits, we have made the difficult decision to charge for some types of returns.
From 28 October 2024, a fee of €3.00 will be charged for returning online orders to us, except if a product is defective, you have received a product in error or if you return the product to us with your own label and postage.
We do not take price increases lightly and believe it is necessary to continue to provide the services that Disney Store guests expect from us.
Do I have to pay for returns?
If you wish to return an order or product from our online store, a fee of €3.00 will be charged from 28 October 2024.
Returning a defective product or a product received in error is free of charge. Even if you return the product to us with your own labels and postage, there are no fees.
How long do I have to return a product?
If you wish to make a return, you should return the product as soon as possible and in any case no later than 14 days after the day on which you informed us of your decision to return. We are happy to extend this return policy to a maximum of 30 days after receipt of your order.
When will I receive my refund?
Once the product is checked back into our warehouse, we will refund you the cost of the product. If you return all the products in your order, we will also refund the cost of the original delivery. If you have not been charged when printing our return label, you will be deducted €3.00 from the refund amount.
What can't I return?
We regret that we are unable to accept the return of certain products, including those that are not suitable for return for health or hygiene reasons, if the product has been unsealed after delivery
My item arrived broken/faulty, do I still have to pay for the return?
You can return any product that is damaged or defective, or that we have delivered to you in error, free of charge.
Once we receive the returned product, we will refund you the price paid for the product plus the cost of the original delivery.